After emailing or calling us first and providing the Order ID number, the customer can ship back the product at their expense. For your protection the product should be shipped back where a signature receipt is required as we are not responsible for lost or damaged return items.

We suggest to call us or email us first as it may be a quick fix that doesn’t require shipping back to us.

We will not accept any item that has not been verified to ship back.

Upon receipt of the item(s), a service technician will test and inspect the problem. After evaluation an item is found to be defective, the item will be repaired or replaced at our discretion and returned at our expense to the customer.