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Defective items

  • After emailing or calling us first and providing the Order ID number, the customer can ship back the product at their expense.  For your protection the product should be shipped back where a signature receipt is required as we are not responsible for lost or damaged return items.  We suggest to call us or email us first as it may be a quick fix that doesn't require shipping back to us.
  • We will not accept any item that has not been verified to ship back.
  • Upon receipt of the item(s), a service technician will test and inspect the problem. After evaluation an item is found to be defective, the item will be repaired or replaced at our discretion and returned at our expense to the customer.

  • They had all the parts in stock and fixed my Kenmore vacuum.  Sears may be gone, but Vacmaster has everything I need.

    Leila Baxter
  • I ordered a Canavac central vacuum from Vacmaster and I needed a person to replace my old unit.  They gave me the number for Jason, one of their employees who recently moved to Calgary.  He came out to my...

    Sue Miller, Calgary Southeast
  • Fast and quick service to fix my central vacuum hose and powerhead.  I really thought I had to buy a new set.  I didn't realize that I needed to shut off the hose switch when I disengage the powerhead,...

    Josie Fung, Markham
  • I drove in from Oshawa because I heard from my friend that the service at Vacmaster was really good.  Joe tested the unit on the spot and showed me that the motor was burned out.  He had the...

    Monica Rego
  • Brought my hose into Vacmaster today because I thought it might be clogged.  They tested it for me at no charge right on the spot, and found there was no clog.  Now I'm booking a service call to have my...

    Amir

The Best Vacuum For People With Pets

Posted by thevacmaster on 27 Jun 2016

They can be fluffy, cuddly and lovable, but they can also be messy. Pets are great companions, but they can come with complications. From unpleasant odours to mountains of hair, cleaning up after these family members can get tiresome and aggravating. But there are things to make clean up a lot easier. ...

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