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Defective items

  • After emailing or calling us first and providing their Order ID number, the customer can ship back the product at their expense. For your protection the product should be shipped back where a signature receipt is required as we are not responsible for lost or damaged return items.  We suggest to call or email first as it may be a quick fix that doesn't require shipping back to us.
  • We will not accept any item that has not been verified to ship back.
  • Upon receipt of the item(s), a service technician will test and inspect the problem. After evaluation an item is found to be defective, the item will be repaired or replaced at our discretion and returned at our expense to the customer.

  • I approached The Vacmaster, after not so nice experience with couple of dealers in West GTA. Here, it was different experience with all my questions (and I had plenty) answered quickly with precise & practical advice. 

    Ash
  • I called the Vacmaster to ask some questions about central vacuum.  Joe took the time to explain about the different motors on the market which I never knew before.  I told him about some brochures I had and...

    Gord Weir, North York
  • I couldn't find any local store that would fix my Kenmore vacuum.  Instead they kept trying to sell me a new vacuum, telling me mine was unrepairable and parts weren't available.  A friend told me to...

    Jenny Moore
  • My old Hoover model central vacuum died after only 3 years and I was never happy with the suction.  Joe, one of the salesmen at Vacmaster recommended for me to install the Canavac LS750...

    Kathy Lake
  • Brought my hose into Vacmaster today because I thought it might be clogged.  They tested it for me at no charge right on the spot, and found there was no clog.  Now I'm booking a service call to have my...

    Amir

The Best Vacuum For People With Pets

Posted by thevacmaster on 27 Jun 2016

They can be fluffy, cuddly and lovable, but they can also be messy. Pets are great companions, but they can come with complications. From unpleasant odours to mountains of hair, cleaning up after these family members can get tiresome and aggravating. But there are things to make clean up a lot easier. ...

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