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FAQ

Do I need to get service on my central vacuum yearly?

Definitely not! You only need service if you’re experiencing low suction, the central vacuum unit isn’t going on or it’s making lots of noise. Call us first because it can be something simple that you can fix yourself. For example a broken outlet will cause low suction and changing that can solve the problem.

My central vacuum outlet on the wall is broken, do I need a service call or can I do it myself?

Most central vacuum outlets use low voltage wire to allow the hose to go on when it is inserted in the outlet. Power does not have to be turned off to change a central vacuum outlet. Simply remove the old one central vacuum outlet, detach the wires from the screws at the back and reattach the same wires to the back of a new one. Note: Do not take the screws out of the back of the new outlet when attaching the wires, just loosen those screws, attach the wires and then tighten those screws.

My vacuum isn’t picking up the dirt and dust?

Bring your vacuum into our store for a free estimate. We test and repair them on site. Tune ups on portable vacuums help to keep them performing at their peak.

Which brands of vacuums do you repair?

We repair most brands of vacuums in store and stock hundreds of parts.

How long does it take for a repair?

We know that you can’t live without your vacuum for very long so typically most repairs are completed within 24 hours. We service vacuums for many cleaning companies so it’s important that we can provide a quick turnaround!


  • I called the Vacmaster to ask some questions about central vacuum.  Joe took the time to explain about the different motors on the market which I never knew before.  I told him about some brochures I had and...

    Gord Weir, North York
  • I couldn't find any local store that would fix my Kenmore vacuum.  Instead they kept trying to sell me a new vacuum, telling me mine was unrepairable and parts weren't available.  A friend told me to...

    Jenny Moore
  • My old Hoover model central vacuum died after only 3 years and I was never happy with the suction.  Joe, one of the salesmen at Vacmaster recommended for me to install the Canavac LS750...

    Kathy Lake
  • Brought my hose into Vacmaster today because I thought it might be clogged.  They tested it for me at no charge right on the spot, and found there was no clog.  Now I'm booking a service call to have my...

    Amir
  • I drove in from Oshawa because I heard from my friend that the service at Vacmaster was really good.  Joe tested the unit on the spot and showed me that the motor was burned out.  He had the...

    Monica Rego

The Best Vacuum For People With Pets

Posted by thevacmaster on 27 Jun 2016

They can be fluffy, cuddly and lovable, but they can also be messy. Pets are great companions, but they can come with complications. From unpleasant odours to mountains of hair, cleaning up after these family members can get tiresome and aggravating. But there are things to make clean up a lot easier. ...

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