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  • Keep your receipt for warranty purposes.  Warranties are anywhere from one year to ten years depending on the product you purchased.
  • For any warranty or problems with any product we sell you, contact our office by email or phone. We will be happy to help you to troubleshoot before an item is sent back.
  • Parts such as brush rollers, belts and filters are wearable parts and are not covered under any manufacturers warranty. These are normal maintenance items. If you experience a burning smell it doesn’t necessarily mean it’s a motor problem. It could simply be you need to clean the brush roller from hair or debris, or change belts, bags or filters. We will be more than happy to provide you with information to help fix the problem. If it is deemed to be a defective part that is under warranty, we will provide a PO number for the return shipment.

  • They had all the parts in stock and fixed my Kenmore vacuum.  Sears may be gone, but Vacmaster has everything I need.

    Leila Baxter
  • I ordered a Canavac central vacuum from Vacmaster and I needed a person to replace my old unit.  They gave me the number for Jason, one of their employees who recently moved to Calgary.  He came out to my...

    Sue Miller, Calgary Southeast
  • Fast and quick service to fix my central vacuum hose and powerhead.  I really thought I had to buy a new set.  I didn't realize that I needed to shut off the hose switch when I disengage the powerhead,...

    Josie Fung, Markham
  • I drove in from Oshawa because I heard from my friend that the service at Vacmaster was really good.  Joe tested the unit on the spot and showed me that the motor was burned out.  He had the...

    Monica Rego
  • Brought my hose into Vacmaster today because I thought it might be clogged.  They tested it for me at no charge right on the spot, and found there was no clog.  Now I'm booking a service call to have my...


The Best Vacuum For People With Pets

Posted by thevacmaster on 27 Jun 2016

They can be fluffy, cuddly and lovable, but they can also be messy. Pets are great companions, but they can come with complications. From unpleasant odours to mountains of hair, cleaning up after these family members can get tiresome and aggravating. But there are things to make clean up a lot easier. ...

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