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  • Keep your receipt for warranty purposes.  Warranties are anywhere from one year to ten years depending on the product you purchased.
  • For any warranty or problems with any product we sell you, contact our office by email or phone. We will be happy to help you to troubleshoot before an item is sent back.
  • Parts such as brush rollers, belts and filters are wearable parts and are not covered under any manufacturers warranty. These are normal maintenance items. If you experience a burning smell it doesn’t necessarily mean it’s a motor problem. It could simply be you need to clean the brush roller from hair or debris, or change belts, bags or filters. We will be more than happy to provide you with information to help fix the problem. If it is deemed to be a defective part that is under warranty, we will provide a PO number for the return shipment.

  • I approached The Vacmaster, after not so nice experience with couple of dealers in West GTA. Here, it was different experience with all my questions (and I had plenty) answered quickly with precise & practical advice. 

  • I called the Vacmaster to ask some questions about central vacuum.  Joe took the time to explain about the different motors on the market which I never knew before.  I told him about some brochures I had and...

    Gord Weir, North York
  • I couldn't find any local store that would fix my Kenmore vacuum.  Instead they kept trying to sell me a new vacuum, telling me mine was unrepairable and parts weren't available.  A friend told me to...

    Jenny Moore
  • My old Hoover model central vacuum died after only 3 years and I was never happy with the suction.  Joe, one of the salesmen at Vacmaster recommended for me to install the Canavac LS750...

    Kathy Lake
  • Brought my hose into Vacmaster today because I thought it might be clogged.  They tested it for me at no charge right on the spot, and found there was no clog.  Now I'm booking a service call to have my...


The Best Vacuum For People With Pets

Posted by thevacmaster on 27 Jun 2016

They can be fluffy, cuddly and lovable, but they can also be messy. Pets are great companions, but they can come with complications. From unpleasant odours to mountains of hair, cleaning up after these family members can get tiresome and aggravating. But there are things to make clean up a lot easier. ...

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